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Troubleshooting

The AxleOS pill doesn't appear

The pill shows on every Tekmetric page (the engine half is dimmed unless you're on a repair order — the URL should contain /repair-orders/). If you don't see it at all, it may be tucked to a screen edge as a small orange tab, hidden (look for a small circle in the bottom-right), or the extension may not be installed — contact IT.

The diagnosis is taking a long time

Deep mode can take up to 30 seconds, especially for vehicles with a lot of service history or NHTSA data. The progress steps show what's happening. If it takes more than a minute, close the panel and try again.

The suggestions don't seem right for this vehicle

CoreDiag uses the information available on the RO: concern, vehicle, history. If the customer concern is vague (like "check engine light"), the suggestions will be broader. More specific concerns give better results. You can also update the concern on the RO and click Re-analyze.

I clicked Write to Tekmetric but don't see it on the RO

Refresh the Tekmetric page. The diagnostic job should appear as a line item on the RO. If it's missing, contact IT.

Can I use this on my phone or tablet?

Not currently. CoreDiag works in Chrome and Edge on desktop computers only.

I accidentally hid the button and can't find it

Look for a small circle in the bottom-right corner of the screen and click it. If you tucked it to an edge instead, look for a small orange tab along the screen edge and click that.

Still stuck?

  • Email: support@axleos.ai
  • BEAG shops: message the IT channel in Teams or email it@blackedgev.com.